Help Center
Short answers to the questions parents ask most often. Tap a question to open it. Don’t see what you need? Send us a note — see the bottom of this page.
Getting started
How do I sign up?
How do I find my team?
I'm a grandparent, relative, or friend — how do I follow a team?
I'm a fan, not a parent. Can I use this?
My school isn't listed.
Can I use Airfare Coach just for personal trips?
Your Flight Board
Where do tournaments come from? What if mine isn't listed?
How do I add a trip?
Can I track non-tournament trips too?
College games
How do college games show up on my Flight Board?
Why did my trip default to the day before the game?
How recommendations work
When should I buy?
What is Coach's Pick?
If I pick a flight, does Coach stop watching the others?
Can I change or remove my pick?
Why do airfare prices change so much?
Booking
Do you book the flight for me?
Why does the Book button take a few seconds?
What if the link doesn't work?
Does Coach keep watching after I book?
Yes, on United, Delta, American and Southwest. After you mark a trip booked, Coach checks the exact flights you bought every day until the day before you fly.
If those same flights drop by $20 or more a person, we send you an alert by email, text and app notification. It has the airline’s phone number, your confirmation number and what to ask. For airlines that allow it online, it also has the steps to do it yourself. American handles this by phone only.
The airline changes you to the same flights at the lower fare and keeps the difference for you as a credit, not cash. Each airline sets how long its credit lasts, usually about a year, and the alert tells you. If the fare drops another $20 later, we’ll tell you again.
Changing online can mean choosing seats again (Southwest’s site shows your current seats as taken). If sitting together matters, call and ask the airline to keep your seats.
After you rebook, tap “I rebooked” on the trip and enter the new total. Coach records the credit you kept and keeps watching from your new price.
Coach doesn’t watch Basic fares, which can’t be changed for a credit, or Alaska bookings, because Alaska charges a fee to rebook. The trip page shows whether your booking is being watched, and you can correct your fare there if you bought Basic. On the free plan, this covers the one trip Coach monitors for you. There’s nothing to set up.
What if our team finishes early?
An earlier flight on the same day has its own rules:
- Southwest: free, if the earlier flight has an open seat.
- American: standby is free, and a confirmed seat starts at $60.
- Delta: standby is free, and a confirmed seat is $75.
- United: standby is free, and a confirmed seat may cost the difference in fare.
- Alaska: a confirmed seat is $75, with no difference in fare.
- JetBlue: $100 per person, with no difference in fare.
- Frontier: no fee on its bundles, but you pay any difference in fare.
Compared with flight-tracking apps
How are you different from Google Flights or Skyscanner?
How are you different from Hopper?
Why is the price you show different from Google Flights?
Why booking fast matters
Why does Coach say to book the same day?
How often do prices actually move during the day?
What if I wait to see whether it drops further?
Can Coach tell me how many seats are left?
Where do these numbers come from?
Pricing
How much can this save my family?
What does it cost?
Why is there a limit on how many trips I can track?
Can I cancel?
Notifications
Will you spam me?
How do I confirm I booked?
Account and data
Can I change my preferences later?
How do I export or delete my data?
Didn’t find what you need?
Email us and Coach, our AI assistant, will read your note — usually within five minutes. Coach can see your trips and picks, so when it can answer, you’ll hear back right away. When it can’t, it says so and hands your note to a real person, who follows up personally. Want a person from the start? Just say so.
Send us feedback →




